Supamatch Privacy Policy



Effective Date: 24th January, 2023.


This privacy policy (“Privacy Policy”) governs how AI IGNITION FZCO, doing business as ‘Supamatch(hereinafter referred to as “Supamatch”, “we”, “our” or “us”) collects, uses and shares Personal Information:


-            about each Recruiter (as defined under Section 2.2 of Supamatch’s Terms of Service), Job Seeker (as defined under Section 2.1 of Supamatch’s Terms of Service), individual, entity, user or visitor (collectively “you” or “your”);




-            which you provide to Supamatch when:

(i)          accessing Supamatch’s website located at  (hereinafter referred to as “Website”), and/or

(ii)        using the Services (as defined under Section 2.2 of Supamatch’s Terms of Service) on the Platform (as defined under Section 2.1 of Supamatch’s Terms of Service) via the Website.


Supamatch is committed to maintaining robust privacy protections for its users. Our Privacy Policy is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using the Services on the Platform.


By accessing the Website, Platform and using the Services, you accept the terms and conditions of Supamatch’s Privacy Policy, and you consent to Supamatch’s collection, storage, use and disclosure of your Personal Information (defined below) as described in this Privacy Policy. 


You acknowledge that it is in your best interest to read this Privacy Policy carefully and to ensure that you understand the terms and conditions contained herein. Your acceptance of Supamatch’s Privacy Policy is deemed to occur upon your first use of the Website, Platform and/or Services. If you do not accept and agree with this Privacy Policy, please refrain from using and/or accessing Supamatch’s Website, Platform and Services immediately.




This Privacy Policy applies only to your access to the Website and/or Platform, and your use of the Services, and aims to provide you with information on how we collect and process your Personal Information (defined below), what data we collect when you use the Website, Platform and Services, why we collect the data, how the data is used, and your rights and choices. This Privacy Policy applies to Personal Information (defined below) and other information collected by us from or about visitors to, or users of, our Website, Platform and Services.


The Website and/or Platform may contain links to third party websites and resources. Supamatch has no control over how your information is collected, stored, or used by these third party websites and/or resources. Supamatch therefore advises you to check the privacy policies of any such third party websites and/or resources before providing any information to them.




The term “Personal Information”, or personal data, means any information about an individual from which that person can be identified. Personal Information does not include data where the identity of the individual has been removed (i.e., anonymous data).


Supamatch may collect, use, and store Personal Information as follows:


(i)         Identity data includes Personal Information that could identify you, such as your full name and email address when you register a User Account (as defined under Section 3.1 of Supamatch’s Terms of Services and/or Platform;

(ii)        Contact data which includes data such as billing address, email address, and any other data you have provided to us in order for us to be able to provide you with the Services on the Platform (via the Website);

(iii)       Technical data includes your Internet protocol (“IP”) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Website and/or Platform;

(iv)       Transaction data which includes details about payments such as amount, currency and time of payment;

(v)        Profile data includes your username and password, purchases made by you, your interests, preferences, and feedback; and

(vi)       Usage data includes information about how and when you use our Website, Platform and Services.


Sensitive information - Sensitive information refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not knowingly collect any sensitive information about you, including any  information about criminal convictions and offences. If you include such information as part of the content of your resume, we would still not purposefully collect and store this information or disclose sensitive information to any third party.




Supamatch uses various methods to collect Personal Information from and about you including through:


(i)         Direct interactions. You may provide us with your identity and contact data by filling in forms or by corresponding with us via email. This includes Personal Information you provide when you:


(a)        create a User Account on our Website and/or Platform;

(b)        use the Services on the Platform;

(c)        provide us with your feedback in relation to the Services; or

(d)        contact us.


(ii)        Automated technologies or interactions. As you interact with our Website and Platform, we will automatically collect technical data about your browsing actions and patterns, including your IP addresses to ensure that user accounts are secure and to mitigate cases of fraud (i.e. such as the creation of multiple user accounts to benefit from our free trial offerings). We collect this Personal Information by using cookies, server logs and other similar technologies. This information is collected automatically and is used only to identify potential cases of abuse, fraud resolve technical issues, optimizing the performance of the Website for a better user experience, finetuning our AI algorithms, and establish statistical information regarding your use of the Website, Platform and the Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.


(iii)       Third parties or publicly available sources. We will receive Personal Information about you from various third parties and public sources such as from contact and transaction data from third party providers of technical, platform and payment services such as Stripe.


In general, the Personal Information you provide to Supamatch is used to help us communicate with you. For example, Supamatch uses your Personal Information to (i) make contact with you, (ii) provide you with the Services, and/or (ii) provide customer service and technical support.




Supamatch may collect and use your Personal Information for any or all of the following purposes:


(i)         providing you with access to the Website, Platform and use of the Services as requested by you;

(ii)        verifying your identity;

(iii)       responding to, handling, and processing queries, requests, complaints, and feedback from you;

(iv)       managing your relationship with us;

(v)        processing payment transactions;

(vi)       sending you information, promotions, updates, marketing and advertising materials in relation to our Services;

(vii)     managing, developing and improving our business and operations to serve you better;

(viii)    complying with legal and regulatory requirements;

(ix)       enforcing Supamatch’ legal rights and obligations;

(x)        any other purposes for which we have obtained your consent; and

(xi)       any other purposes reasonably necessary, ancillary or related to the above specified purposes.


Wherever possible, Supamatch aims to obtain your explicit consent to process your Personal Information. We may continue to process your Personal Information on this basis until you withdraw your consent. You may withdraw your consent at any time by sending us an email at However, if you do so, please note that you may not be able to use the Websites and/or Platform, and make use of the Services further.




Supamatch implements security measures that include robust cybersecurity protocols, including encryption, firewalls, password management, secure server hosting, regular security audits, and secure socket layer technology, which are designed to protect your information from unauthorized access and potential security breaches.


We will notify you and any applicable regulator of a breach where we are legally required to do so.


Payment information is directly processed and secured by Stripe and cannot be accessed by Supamatch. Supamatch does not collect or store sensitive cardholder data, such as credit card numbers, or card authentication data.


You acknowledge that no data transmission over the Internet or wireless network can be guaranteed. Therefore, while Supamatch strives to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and another registered user on the Website, Platform and/or the Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite Supamatch’s best efforts.




All Personal Information is stored securely on a dedicated database for Supamatch. While your full payment information is not stored for future use, parts of the payment information such as the last four digits, expiry, type, and provider of the credit card is stored and secured respectively, on Stripe located at >, in order to meet the legislative requirements. The partial payment information Stripe stores may be used in future to verify you before providing you with customer service or technical support.




Supamatch may sometimes (i) share Personal Information with sub-contractors for the sole purposes of providing the Services to you; and (ii) contract with third party service providers to supply specific components of the Services to you or to provide us with information about your use of the Website, Platform and our Services. These may include cloud service providers, payment processing facilities, behavioral analytics, logistic partners, and messaging applications. In some cases, the third parties may require access to some or all of your Personal Information. Where any of your Personal Information is required for such a purpose, Supamatch shall take all reasonable steps to ensure that your Personal Information will be handled safely, securely, and in accordance with our Privacy Policy, your rights, our obligations, and the obligations of the third party under the law. Personal Information will only be shared and used within the bounds of the law.


Except as otherwise stated in this Privacy Policy, Supamatch does not sell, trade, rent or otherwise share your Personal Information for marketing purposes with third parties without your consent.




Supamatch will only retain your Personal Information for as long as (i) you are a registered user on the Website and Platform, and/or use our Services; and (ii) is reasonably necessary to fulfil the purposes we collected such Personal Information for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. When your Personal Information is no longer needed for the purpose for which such Personal Information was collected, we will take reasonable steps to destroy, delete or permanently de-identify your Personal Information.




For the purposes of complying with the General Data Protection Regulation 2016/679 (“GDPR”), you have certain rights as provided under GDPR and applicable data protection laws in relation to your Personal Information. You have the right to:


(i)         Request access to your Personal Information (commonly known as a ‘data subject access request’). This enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.


(ii)        Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.


(iii)       Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.


(iv)       Object to processing of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel the processing of your Personal Information will impact on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.


(v)        Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios: if you want us to establish the data's accuracy; where our use of the data is unlawful, but you do not want us to erase the data; where you need us to hold the data even if we no longer require the data as you need the data to establish, exercise or defend legal claims; or you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use your Personal Information.


(vi)       Request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.


(vii)     Withdraw consent at any time where we are relying on consent to process your Personal Information.  However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.  If you withdraw your consent, we may not be able to provide certain Services to you. We will advise you if this is the case at the time you withdraw your consent.


You may exercise any of your rights in relation to your Personal Information by written notice to Supamatch, using the contact details set out below. Should you have any cause for complaint about our use of your Personal Information, please contact Supamatch using the details provided below and we will endeavor to solve the problem for you.




You expressly agree that Supamatch may transfer your Personal Information to countries outside of Europe. As such, Supamatch will take appropriate steps to ensure that: (i) Supamatch will comply with our obligations as provided under the GDPR or any other applicable data protection legislation,  in respect of the transfer of your Personal Information while such Personal Information remains in Supamatch’s possession or under our control; and (ii) the recipient/third party of the Personal Information outside of Europe is bound by legally enforceable obligations to provide a standard of protection that is at least comparable to that provided under the GDPR or any other applicable data protection legislation.




Supamatch may collect or receive information that third party service providers may provide about you when using the Website, Platform and/or the Services. Supamatch may also obtain information from such third-party service providers and combine that with information Supamatch collects through your use of the Services. The following information is collected and/or obtained from third parties:


-     Google Analytics: We use this analytical tool to help Supamatch analyze (i) how users use the Website, Platform, and/or the Services by noting when you use the Website, Platform and the Services, and (ii) usage data. The information collected will be disclosed to or collected directly by the applicable analytical tool Supamatch is using. Such information is collected as a means to provide, improve, and develop the Website, Platform and the Services so as to create a safer and trusted environment when you use the Website, Platform and Services.


-     Stripe: We use this tool as a payment gateway provider. Stripe may collect information you provide to us as a means of processing payments you make on the Website and/or Platform for the Services and conveys information back to us confirming your payment.




Supamatch uses OAuth by Google. We extract your username, full name and email address from Google user data and we store them in our database hosted by a third party identity and database provider. The user data we extract is used solely to recognize you and display your name on the Platform. Supamatch does not share user data obtained from Google (or other service providers) with any third party, without obtaining your prior written consent.




Cookies are defined as small text files that are placed on your computer's hard drive by your web browser when you visit any website and/or mobile app. Cookies allow data gathered on one web/mobile app page to be stored until the data is needed for use on another, allowing a website/mobile app to provide you with a personalised experience and the website/mobile app owner with statistics about how you use the website/mobile app so that the website /mobile app can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web/mobile app browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.


When you first visit the Website and/or Platform, you may need to confirm whether you wish for cookies to be used by Supamatch. If you choose not to accept them, Supamatch shall not use them for your visit except to record that you have not consented to their use for any other purpose. However, please note that should you choose not to use cookies, or you prevent their use through your browser settings, you might not be able to use all the functionalities available on the Website and/or Platform.


Supamatch may use the following cookies for the following purposes:


(i)         Authentication and status cookies - Supamatch uses authentication and status cookies to identify you when you visit the Website, and as you navigate through the pages of the Website and/or Platform.


(ii)        Personalization cookies - Supamatch uses personalization cookies to store information about your preferences as you navigate through the Website and/or Platform.


(iii)       Security cookies - Supamatch uses security cookies as an element of the security measures used to protect the Website, Platform and Services.


(iv)       Analytic cookies - Supamatch uses analytic cookies to analyze the use and performance of the Website, Platform and Services. Analytic cookies gather insights about how visitors engage with our Website, contributing significantly to our understanding and resolution of any issues. This includes tracking the origin of traffic (such as determining if a visitor arrived via an affiliate link), identifying the most frequently visited pages, and understanding visitor navigation and interactions within the Website, including the occurrence of any error messages. Analytic cookies can be set directly by Supamatch or by our third party vendors, which we have incorporated into our web pages. While Supamatch facilitates this integration, we do not bear responsibility for cookies set by third parties. Please be aware that these third party tools may process your IP address. For comprehensive information on how these cookies are used and managed, we encourage you to consult the respective Cookie Policies of these third party vendors. By continuing to use our Website, you consent to our use of analytic cookies to optimize your user experience and improve our Website's performance.


(v)        Essential cookies – Supamatch uses essential cookies to deliver an unparalleled user experience. These cookies are fundamental to the Website's functionality and as such, they cannot be deactivated in our systems. Essential cookies are typically activated in response to the actions you take when using the Website, Platform and Services. This includes activities like setting your privacy preferences, logging in, or completing forms on our Website. While you have the option to configure your browser to either block or notify you about these cookies, please be aware that doing so may impact your user experience and may result in the reduced functionality of the Website, and thereby hindering your ability to fully engage with and enjoy the Services we offer. Supamatch is committed to using essential cookies responsibly for the purposes of enhancing your experience on the Supamatch Website and Platform.


(vi)       Functional Cookies. Supamatch uses funcitonal cookies to remember your preferences, such as your username, language, and region for example. This enables us to offer better functionality and personalization of the Website, Platform and Services. Functional cookies are essential for maintaining security and improving your user experience. However, please take note that disabling these functional cookies may affect the performance and functionality of our Services, whereby some features may not operate as intended. Functional cookies are either set by Supamatch or via our third party vendor’s services which are integrated on our web pages. Please note that these third party tools may process your IP address. Therefore, you acknowledge and understand that Supamatch is not responsible for any third party cookies placed on the Website. As such, we highly recommend that you review the Cookie Policies of these third party vendors. By using our Website, you agree to Supamatch’s use of functional cookies to provide a tailored and secure browsing experience.


(vii)     Marketing cookies. Supamatch uses marketing cookies as they remember your preferences, including your username, chosen language, or region. Marketing cookies allow us to offer improved functionality and personalization of the Website but also bolsters the security and overall user experience on our Website. Please take note that by disabling these marketing cookies you may experience a decrease in the functionality of our Services. In some cases, this could mean that certain Services may not function as intended. Marketing cookies are either placed directly by us or through our third party vendors, which we have integrated into our Website. As such, Supamatch does not assume responsibility for any marketing cookies set/offered by any third party vendors. Please note that marketing cookies may also process your IP address. For detailed information regarding the management and purpose of the marketing cookies, we recommend that you review he respective Cookie Policies of the applicable third party vendors.


By accessing and using Supamatch’ Website, Platform and Services, you consent to the storage of cookies, other local storage technologies, beacons and other information on your devices. You also consent to the access of such cookies, local storage technologies, beacons and information by us or our representatives or agents.




Our Services are not directed to persons under the age of eighteen (18) years. We do not collect Personal Information from children under the age of eighteen (18) years. We therefore encourage you to obtain the assistance and consent of a parent/legal guardian when accessing our Website and/or Platform and using the Services. A parent/legal guardian who becomes aware that his or her child has provided us with Personal Information without their consent, should contact us at and we will endeavour to delete the relevant data.




You can stop all collection of Personal Information by Supamatch by not accessing the Website, Platform and the Services, or by requesting to opt-out via email at




Supamatch may update this Privacy Policy from time to time in Supamatch’s sole discretion and will notify you of any material changes to the way in which Supamatch treats Personal Information. When changes are made, Supamatch will revise the updated date at the bottom of this page. Supamatch may also provide notice to you in other ways in Supamatch’s sole discretion, such as through the contact information you have provided. Any updated version of this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified. Your continued use of the Website, Platform and Services after the effective date of the revised Privacy Policy will constitute your consent to those changes. However, Supamatch will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.




Should you have any questions or concerns regarding privacy while using the Website, Platform and Services, please send us a detailed message via email to, and Supamatch will use its best endeavors to resolve your concerns.